How do I track my order status?
After we have finished the engraving process on your order (which takes 3-5 business days) you can track your order on our site 24 hours/7 days by following these steps: Go to Track My Order
1- Enter your order number
2- Enter your email
3- Press “Track” to process
Alternatively, a shipping confirmation email is sent to the email address you have registered on the website upon placing your order. The email contains the tracking link where you can check the status of your order.
What are the shipping times & fees?
IntentionWave currently offers free shipping on all orders over 130 USD. Please note that custom orders take 3-5 business days to be produced and will ship after completion. Our standard insured shipping option is 1-2 weeks and costs 9.99 USD. If you want your order to arrive faster, you can select our XpressPost shipping option at checkout (2-4 business days).
In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any details or questions. It is important to provide complete and accurate shipping information to correctly deliver your jewelry piece. In the event of an incomplete or incorrect shipping address, please contact us as soon as possible. Please note it is the customer’s responsibility to provide an accurate and reliable shipping address. If the carrier confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of an incomplete or incorrect address submission.
When will I receive my order?
The Intention Wave Shipping Process:
1- After payment, your order will be processed within 24 hours.
2- All our jewelry are personalized and it takes around 3-5 business days for the engraving & manufacturing.
3- When your jewel has been created, it takes around 1-2 weeks for insured shipping. If you select the XpressPost shipping option, it takes 2-4 business days.
You should receive your Intention jewel within 2-3 weeks maximum! And if you choose XpressPost Shipping, it takes maximum 10 days to receive it.
What is the shipping cost?
We are pleased to be offering Jewelry Insured Shipping on every order at a cost of 9.99 USD and with great shipping times (1-2 weeks).
We also offer a faster shipping option called XpressPost for people who want to receive their order faster. The cost is 22 USD.
What is it made of?
Intention Wave is using only quality materials that last and don't tarnish. You can click on the Material section at the bottom right of any product page for more information on the material used and how to take care of it.
How are the jewelry pieces created?
Each jewelry is assembled and engraved with love by our jewelry designer Sandrine at our workshop located in quebec, Canada. Our highest priority is to create pieces that look stunning and can also be worn from day to night. Those are the components that make greatest gifts.
1 year warranty
We offer a one year warranty on all our jewelry against manufacturing defects and workmanship. Check the 1-Year Warranty page for more information.
We also offer our 1 Year "Eternal Shine" Guarantee on some of our products. This guarantee allows you to get one replacement for free during the year following your purchase.
Important note, we do not cover the shipping cost on both guarantees.
Can I return or cancel my order?
At IntentionWave, we produce the highest quality jewelry and we stand by each and every item we sell. Ready to ship jewelry (non-personalized including block jewelry) may be returned within 30 days of purchase for a refund or exchange. Orders for personalized jewelry are final sale only and can only be canceled or altered within 24 hours of purchase due to the customization of the item. Note that we can't be responsible for any re-makes due to the wrong size, color, material, or customization entered.
To return an item, please contact our team at firstname.lastname@example.org. You will need to provide us with the details of your order and a description of any issues and the reason for the return. All pieces must be returned complete in original packaging including any and all parts or accessories. All returns must be received within 10 days of issuance of the return merchandise authorization.
After your return has been received, please allow 2-3 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging.
How do I record my sound?
1. Click on the red record button under the ‘’Create My Soundwave’’ section of the product page.
2. Click on the little microphone.
4. Click the black square to stop the recording.
5. Click on SAVE & Add To Cart!
Can we play the sound back?
Yes! With your product, you will also receive a Thank You letter with a little QR Code card in it.
By scanning this QR Code using the camera of your smartphone, you will be able to hear your sound.
How long can the sound or recording be?
If you record on mobile, your sound can go up to 50 seconds. If you record on desktop, you can record to up to 10 minutes!
I need help to record my soundwave!
If you need help to record your soundwave, you can chose the Record After Purchase option and an INTW technician will contact you to record your sound with you.
Can my sound be the sound in a video?
If you want the sound of a video as a soundwave, you can send your video at email@example.com and we will transform your video into a soundwave for you.
I need inspiration for my soundwave, any ideas?
Sure! Here are some examples from customers:
- A loved one's voice
- A word of encouragement
- A song you love
- Your baby's laugh or heartbeat
- A recording of the past
- An inside joke
It can be anything that's meaningful to you!